FAQ's

Q:Who is CBT?

A:Over the course of 100 years, CBT has transformed from a small belt shop in downtown Cincinnati to the region’s largest industrial automation distributor. We now have three locations spanning the I-75 corridor offering a wide breadth of industrial products, and unparallelled service from industry-leading experts. Read more about our history here.

Q:Where are you located?

A:We have three locations: Cincinnati, Springboro, and Sidney, Ohio.

Q:How do I register?

A:To register for our digital business hub click here. Your account will be approved by our Inside Sales Manager after you receive an email confirmation. All users will need to register; even if you had an account on our old website.

Q:Do you partner with a specific brand?

A:We partner with industry-leading companies. Click here to see CBT suppliers.

Q:What if I cannot find the product I’m looking for?

A:We’re here to help! Our product specialists are available to help you with questions through chat, e-mail, or by phone. Contact us now!

Q:What is the difference between requesting a quote and placing an order?

A:CBT offers millions of products – some are custom-ordered, some are stock items on the shelves at one of our three of our locations. Because we want to provide the best and most accurate pricing for our customers, many of our products need to be custom-quoted before they can be purchased.

• When you add items to your cart with a designated price, that item will be placed in your cart for checkout right away.
• If you’re ordering a product that does not have a price listed it will be placed in your‘quote’ cart. Instead of a checkout process you will now be prompted to request quote. This request will go directly to our product specialists who will complete your request as fast as possible. When the quote is complete you will receive notification that your quote has been processed and the items will be available for checkout in your cart.
• A:If you add priced and non-priced items to your cart you will have two options: 1.) to quote the entire order including priced and non-priced items or 2.) to complete your order for priced items and request a quote for the non-priced items. We know this is a unique process, so if you need further assistance please do not hesitate to contact us.

Q:How do I check the status of my order?

A:We do our best to keep you updated throughout order processing. If you have questions about the status of your order at any time you can reference your account information and orders in your account dashboard. If you still have questions, reach out to us at any time!

Q:What is the list feature?

A: We created the unique list feature to make the ordering process easier for you. You can easily add items to a customized list to make bulk ordering and reordering simple. Create lists for certain machines, certain rooms or locations, specific functionalities, etc. Your lists will always be stored in your account for quick reference.

Q:Can I still order online if I want to pick up at one of your locations?

A:Of course! Select ‘will call’ for the shipping option, and you order will be processed and ready at the location of your choice.

Q:Do you offer Live Chat Support?

A:Yes! You can use our chat feature from 9 A.M. – 5 P.M. Monday through Friday. One of our highly skilled product specialists will be available to assist you with your questions.

Q:Is your website ADA compliant?

A:CBT Company is committed to the principle of equal access to our web site for those with disabilities in compliance with the Americans with Disabilities Act (ADA). We have UX and design experts on staff who regularly test our web site for compatibility with assistive technologies. We continually update our website and review it for compliance. If you have any issues accessing this site, please contact us at hello@cbtcompany.com We welcome any feedback on how to improve our site’s accessibility.