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FAQs

Q:Who is CBT?

A: CBT is southwest Ohio’s largest full-service industrial automation distributor. CBT was started as a belting company in 1921, read more about our history here. See our entire range of product offerings here: - Automation - Belting & Conveyor Components - Client Services - Electrical Supplies - Lighting - Mechanical Power Transmission - Pneumatics - Safety

Q:Where are you located?

A:We have three locations: Cincinnati, Springboro, and Sidney, Ohio. All three locations have product counters for on-site purchasing.

Q:How do I register?

A:To register for our digital business hub click here. We will send you an e-mail asking to confirm your e-maill address. Customized pricing will be available upon account approval. All users will need to register, even if you had an account on our old website.

Q:Do you partner with a specific brand?

A:We partner with industry-leading companies. Click here to see CBT suppliers.

Q:What if I cannot find the product I’m looking for?

A:We’re here to help! Our product specialists are available to help you with questions through chat, e-mail, and by phone. Contact us now!

Q:What is the difference between requesting a quote and placing an order?

A:CBT is so unique to the industry. We carry millions of products. Some of those are custom ordered, some of those are stock items on the shelves at all three of our locations. Because we want to provide the best, and most accurate, pricing for our customers many of our products need to be custom quoted before they can be purchased. When you add items to your cart and they have a designated price, they will be placed in your cart for checkout right away. If you’re ordering a product that does not have a price listed, when you add it to your cart it will be placed in the ‘quote’ cart. Instead of a ‘checkout’ process you will now be prompted to ‘request quote’. This request will go directly to our product specialists who will complete your request as fast as possible. When the quote is complete, you will receive notification that your quote has been processed. These items will now be priced and in your cart ready to check out. If you add multiple items to your cart, some with pricing and others without, you will have two options: to quote the entire order including priced and nonpriced items OR to complete your order for priced items, and request a quote for the nonpriced items. We know this is a unique process, so if you need further assistance please don’t hesitate to contact us. We’re here to help!

Q:How do I check the status of my order?

A:We do our best to keep you updated throughout order processing. If you have questions about the status of your order at any time you can reference your account information and orders here. If you still have questions, reach out to us at any time!

Q:What is the list feature?

A:To make the ordering process easier for you, we created the list feature. You can easily add items to a customized list to make bulk ordering, and reordering simple. Create lists for certain machines, certain rooms or locations, specific functionalities, etc. Your lists will always be stored in your account for quick reference.

Q:Can I still Order online if I want to pick up at one of your locations?

A:Of course! Just select ‘will call’ for the shipping option. You order will processed and ready at the location of your choice.

Q:Do you offer Live Chat Support?

A:Yes! You can use our chat feature from 9am-5pm Monday through Friday. One of our highly skilled product specialists will be available to assist you with your questions.

Q:Is your website ADA compliant?

A:CBT Company is committed to the principle of equal access to our web site for those with disabilities in compliance with the Americans with Disabilities Act (ADA). We have UX and design experts on staff who regularly test our web site for compatibility with assistive technologies. We continually update our website and review it for compliance.
If you have any issues accessing this site, please contact us at marketing@cbtcompany.com or 513-621-9050. We welcome any feedback on how to improve the site’s accessibility.

Looking for additional information or want to talk to someone directly? Contact us now.

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If you have any questions that were not answered by our FAQ or would like more information, dont hesitate to contact us.

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