TechConnect
TechConnect℠ Remote Support Services
WHAT IS TECHCONNECT℠?
TechConnect℠ is a global, 24/7, multi-language technical support service that will help you overcome your manufacturing challenges, so you can maintain optimal asset performance and deliver maximum uptime.
WHAT IS THE VALUE OF TECHCONNECT?
TechConnect℠ saves your facility valuable time and money by solving annoying, costly, and lingering issues. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing the TechConnect℠ Support Service can provide the knowledge and expertise you need to address some of your most frustrating challenges.
You can achieve success through the use of TechConnect℠ in many different ways, including software downloads, phone support, online chat, webinars, forums, and an extensive knowledge library of support documents.
Talk to a CBT Specialist today to learn more.
TECHCONNECT℠ SUPPORT OPTIONS
Since 2019, all Rockwell Automation® Software sold through the Software Portal has been sold with a Software Maintenance and Support Contract. These licenses are not covered under TechConnect℠. To simplify the process and align contract dates, you have the option to choose between two types of software licensing. Please contact us with any questions.
PERPETUAL LICENSING
A perpetual license gives you the right to use the purchased version of the software forever. The maintenance and support contract adds the legal right to update the software or access support during the term or dates of the contract. Renewal notices will be sent for software purchased through the Software Portals starting 120 days prior to the contract end date. Renewal of these contracts is required if you want to continue access to software updates and support.
SUBSCRIPTION LICENSING
A subscription or time-limited license combines the license, updates, and support into a single contract. Due to the licensing component, they are never included under TechConnect℠. Subscriptions give you the flexibility to change the number of users, tier, or edition of the product and even the product itself with each renewal.
